Maintenance & support for your SaaS
Keep your SaaS in production with an available team, without overloading your internal team.
Context
To SaaS publishers who need technical support without building a dedicated internal team. To leaders who want a single, competent point of contact for incidents, security updates and minor evolutions. To internal teams that need senior reinforcement during peak periods or to handle specific technical topics (migration, optimization, targeted audit).
Our approach
Two complementary models. A monthly engagement covering monitoring, security updates, incident resolution and a defined volume of minor evolutions. Or on-demand interventions for specific topics, billed by time spent after framing. In both cases, you have a dedicated senior contact who knows your product, its history and its constraints, not a ticket bouncing between support tiers.
What you get
- A dedicated senior contact who knows your product in depth
- Guaranteed response time on critical incidents (contractually defined)
- Continuous monitoring of dependencies and security vulnerabilities
- A monthly report synthesizing incidents, delivered evolutions and overall status
- Full traceability of all interventions in your dashboard
Method and steps
Every maintenance engagement starts with onboarding: code, infrastructure and procedure familiarization, monitoring and alert channel setup. Once this phase is complete, the maintenance cycle settles in: incident tickets handled according to priority, security updates applied at the agreed pace, minor evolutions delivered in short cycles. Every month, a sync point reviews progress and adjusts priorities.